This is a continuation of my post about how to upgrade Neat Receipts titled "How to Upgrade Neat Receipts 3.0.3 or 3.0.4 to 3.1 SP (3.1.3.183) (On Windows Vista Ultimate)"
Well, if you read my last post about upgrading, you'll note that I got stuck at the end and couldn't get it to launch without some system tweaking. Rather than fiddle around with the install, I emailed one of the staff at NR and asked her to have someone call me this morning about the glitch. Sure enough; 8:24 this morning I get a call from NR about the glitch and we worked it out rather simply.
Note about what I'm going to show you:
This process is only to show you how to get the Neat Receipts Database Controller working if you've just installed the NR 3.1 SP patch, and may not work for any other purpose. Heck, it might not even work for THIS purpose if you didn't experience the same problem I had.
Why isn't the Neat Receipts Database controller loading?
Either the installer is not properly working yet in all environments or there was just some issue on my particular pc, but the solution was easy enough. Here's the fix:
1) Go to My Computer.
2) Navigate to C:\Program Files\Common Files\Neat Receipts\Setup
3) Find the file called NeatReceipts Database Controller.msi and double click it.
Note: If you do not have the option on your PC enabled to "show extensions for common file types" you might not see the ".msi" part, but it will be the only file called that in this directory, so you can launch it with or without the MSI in the file name.
4) Press "Next" when you see this screen (below)
5)If you have already installed the patch, you should see the option for "repair" already selected. If you do NOT see that selected, then you haven't installed anything yet and you shouldn't be here anyway! Press the "Repair" button.
Now you simply allow the program to install, follow any instructions it gives you, and you're done.
Immediately after I did this, I checked my Services tab and found the database controller running. I launched Neat Receipts and it works fine!
Fantastic post. Thank you so much for taking the time to post, it was spot on!
ReplyDeletethanks for the compliment. I can tell a lot of people find this post from reading my logs, but you're the first to comment. I appreciate it.
ReplyDeleteThanks for posting this. I have been using this software for a year & a half & have an intense love/hate relationship with this software. When it works, it's great. But each time I've had to install it (initially, 2nd time when drive crashed, 3rd time when drive crashed again) it's a PITA & requires several hours of my time (installing/uninstalling/reinstalling/blah, blah, blah) & usually an hour or more chatting with someone from NR support, when my efforts have failed.
ReplyDeleteI think this last time I may (hope?) I've got everything narrowed down. First install the program (this is reference to NeatReceipts Professional 3.) If it doesn't work, run the database program you mention above. Then run the core files program (C:\Program Files\Common Files\NeatReceipts\Setup\NeatReceipts Core Files.msi)
This procedure does wipe out any data you may have had, so it's very important to backup the database every time you do work. (I keep my receipts in a stack & only shred them after I've backed up the NR database to at least one other physical drive. That way, if I have to revert to a backup, I know what I need to rescan.)
Anyway, this last time (just this week), I decided I am going to actively look for a way to replace this program & will be exporting the receipts from NR to whatever method I end up using. NR is just too buggy (installation wise) to be a program you rely heavily upon.